Privacy Notice

Last Updated: 26.06.2025

1. Introduction

Fusion Agency Solutions Ltd ("we," "us," or "our") operates congressIQ.io. This privacy notice explains how we collect, use, and protect your personal information when you use our congress analytics platform.

2. Information We Collect

Account Information:

  • • Name, email address, job title, company affiliation
  • • Login credentials and authentication data
  • • User preferences and dashboard configurations

Usage Data:

  • • Platform interaction data (pages viewed, reports generated, features used)
  • • Session duration and frequency of use
  • • Analytics queries and search terms
  • • Downloaded reports and export activities

Technical Data:

  • • IP address and device information
  • • Browser type, version, and operating system
  • • Error reports and log files
  • • Performance and security monitoring data

Communication Data:

  • • Support ticket communications
  • • Feedback and survey responses
  • • Meeting notes and consultation records

3. How We Use Your Information

Platform Operations:

  • • Provide access to your purchased congress analytics
  • • Maintain user accounts and authentication
  • • Generate personalized dashboards and reports
  • • Provide technical support and troubleshooting

Service Improvement:

  • • Analyze Platform usage to improve features and performance
  • • Develop new analytical capabilities and insights
  • • Optimize user experience and interface design
  • • Conduct quality assurance and testing

Business Operations:

  • • Manage client relationships and service delivery
  • • Process service renewals and expansions
  • • Provide customer support and training
  • • Conduct business analysis and reporting

Legal and Security:

  • • Ensure Platform security and prevent unauthorized access
  • • Comply with legal obligations and regulatory requirements
  • • Protect intellectual property and business interests
  • • Investigate potential security incidents

4. Data Sources and Congress Analytics

Public Congress Data:

  • • We collect and analyze publicly available congress materials, presentations, and publications
  • • This data is processed to create analytics and insights provided through the Platform
  • • No personal data of congress attendees or presenters is collected for analytics purposes

Proprietary Analytics:

  • • Our algorithms process congress data to generate insights and visualizations
  • • Analytics may include sentiment analysis, engagement metrics, and competitive intelligence
  • • All analytical outputs are aggregated and anonymized

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

Limited Sharing Occurs:

  • • Service Providers: Third-party vendors who assist with Platform operations (hosting, analytics, support)
  • • Legal Requirements: When required by law, court order, or regulatory investigation
  • • Business Protection: To protect our rights, property, or safety, or that of our users
  • • Business Transfers: In connection with a merger, acquisition, or sale of business assets

Within Your Organization:

  • • Analytics and reports are shared with authorized users within your organization
  • • Usage data may be aggregated for organizational dashboards and reporting

6. Data Security

We implement comprehensive security measures including:

  • • Encryption of data in transit and at rest
  • • Multi-factor authentication and access controls
  • • Regular security audits and vulnerability assessments
  • • Employee training on data protection and security protocols
  • • Incident response procedures for security breaches

7. Data Retention

Account Data: Retained for the duration of your service agreement plus 7 years for business records

Usage Data: Retained for 3 years to improve Platform performance and analytics

Analytics Data: Congress analytics retained for up to 7 years to provide historical trend analysis

Communication Data: Support communications retained for 5 years

8. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place including:

  • • Standard contractual clauses for international transfers
  • • Adequacy decisions where available
  • • Other legally recognized transfer mechanisms

9. Your Rights

Access and Portability:

  • • Request access to your personal data
  • • Receive a copy of your data in a portable format

Correction and Updates:

  • • Correct inaccurate or incomplete personal data
  • • Update your account information and preferences

Deletion and Restriction:

  • • Request deletion of your personal data (subject to business record requirements)
  • • Restrict processing in certain circumstances

Objection:

  • • Object to processing based on legitimate interests
  • • Opt out of marketing communications

For UK/EU Residents: Additional rights under GDPR including the right to lodge complaints with supervisory authorities.

10. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us provide you with a better user experience and enable essential Platform functionality.

Types of Cookies We Use:

1. Strictly Necessary Cookies
Required

These cookies are essential for the Platform to function properly and cannot be disabled:

  • • congressiq-auth-token: Authentication and session management (24 hours)
  • • congressiq-csrf-token: Security protection against CSRF attacks (Session)
  • • congressiq-session-id: Session identification (30 minutes)
  • • congressiq-cookie-consent: Cookie preferences storage (12 months)

2. Functional Cookies

These cookies enhance your user experience and remember your preferences:

  • • congressiq-theme: Theme preference (dark/light mode) (12 months)
  • • congressiq-language: Language preference (12 months)
  • • congressiq-dashboard-layout: Dashboard customization (6 months)
  • • congressiq-filter-preferences: Analysis filter settings (3 months)
  • • congressiq-notification-settings: Notification preferences (6 months)

3. Analytics & Performance Cookies

These cookies help us understand how you use the Platform and improve performance:

  • • _ga: Google Analytics user identification (2 years)
  • • _ga_*: Google Analytics 4 session tracking (2 years)
  • • _gid: Google Analytics daily reporting (24 hours)
  • • _hjid: Hotjar user identification (12 months)
  • • _hjFirstSeen: Hotjar first visit tracking (30 minutes)
  • • _hjIncludedInSessionSample: Hotjar session sampling (30 minutes)
  • • congressiq-performance-metrics: Application performance monitoring (7 days)
  • • congressiq-feature-usage: Feature usage analytics (30 days)

4. Marketing & Personalization Cookies

These cookies are used for advertising and personalizing your experience:

  • • _fbp: Facebook Pixel tracking (3 months)
  • • fr: Facebook advertising (3 months)
  • • _gcl_au: Google Ads conversion tracking (3 months)
  • • li_fat_id: LinkedIn advertising (30 days)
  • • lidc: LinkedIn data center routing (24 hours)
  • • congressiq-utm-tracking: Campaign source tracking (30 days)
  • • congressiq-personalization: Content personalization (6 months)

Cookie Consent Management:

We provide a GDPR/CCPA compliant cookie banner with granular consent options. You can:

  • • Accept or reject non-essential cookies
  • • Choose specific cookie categories to enable/disable
  • • Change your preferences at any time through the Platform settings
  • • View detailed information about each cookie category

Managing Your Cookie Preferences:

You can control cookies through:

  • • Platform Settings: Use our built-in cookie preference center
  • • Browser Settings: Configure your browser to reject specific cookies
  • • Opt-out Tools: Use third-party opt-out mechanisms for analytics and advertising

Third-Party Cookies:

We use the following third-party services that may set cookies:

  • • Google Analytics 4: Website usage analytics
  • • Hotjar: User experience and heatmap analysis
  • • Facebook Pixel: Advertising and conversion tracking
  • • Google Ads: Advertising and conversion measurement
  • • LinkedIn Insight Tag: Professional advertising and analytics

For more information about these services, please refer to their respective privacy policies.

11. Third-Party Services

The Platform may integrate with third-party services for:

  • • Analytics and performance monitoring
  • • Authentication and security
  • • Data visualization and reporting tools

Each third-party service has its own privacy policy governing data collection and use.

12. Children's Privacy

The Platform is designed for business use by medical affairs professionals. We do not knowingly collect information from individuals under 16 years of age.

13. Changes to This Privacy Notice

We may update this privacy notice to reflect changes in our practices or legal requirements. Material changes will be communicated through:

  • • Email notifications to registered users
  • • Prominent notices on the Platform
  • • Updated "Last Updated" date on this notice

14. Contact Information

For privacy questions or to exercise your rights:

For platform support: